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Return Policy

We offer returns for unused and undamaged products within 28 days of their delivery date. If you have a 35 Supply Co account, you can start a return on the “My account” page under the “Orders” tab. If you placed your order as a guest, please email with your order number and return reason to start a return request. Customers will be responsible for return shipping costs. Please send all product returns to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Any claims for damaged or defective items must be submitted within 28 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. To make a claim, please email us at with your order number and proof of the damaged or defective item.

Thank you for shopping at 35 Supply Co!